Privacy Policy

1. Introduction

Welcome to ProServicesMatch ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mentorship matching platform and services.

By accessing or using ProServicesMatch, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, job title, company name
• Profile Information: Professional background, skills, career goals, areas of expertise, seniority level
• Communication Data: Messages, feedback, and correspondence with us or through our platform
• Survey Responses: Questionnaire answers used for matching purposes

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, click patterns
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience

2.3 Information from Third Parties

We may receive information from:

• Your employer's HRIS (Human Resources Information System) for enterprise accounts
• Authentication providers (if you sign in using third-party services)
• Analytics providers to improve our services

3. How We Use Your Information

We use the collected information for the following purposes:

• Matching Services: To create and suggest mentor-mentee matches based on your profile and preferences
• Platform Operation: To provide, maintain, and improve our services
• Communication: To send you updates, notifications, and respond to your inquiries
• Personalization: To customize your experience and provide relevant recommendations
• Analytics: To understand how users interact with our platform and improve functionality
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 Within Your Organization

For enterprise accounts, certain profile information may be shared with program administrators within your organization to facilitate mentorship matches and program management.

4.2 With Your Consent

We share your information with matched mentors or mentees as necessary to facilitate your mentorship relationship.

4.3 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting providers
• Email communication services
• Analytics and data processing services
• Customer support tools

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Use

4.5 Business Transfers

If ProServicesMatch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication protocols
• Employee training on data protection
• Secure backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information at any time through your account settings.

6.2 Data Deletion

You may request deletion of your account and associated data by contacting us at [email protected]. Please note that some information may be retained for legal or legitimate business purposes.

6.3 Opt-Out Rights

You can opt out of:

• Marketing Communications: Unsubscribe from promotional emails using the link in each message
• Cookies: Adjust your browser settings to refuse cookies (may affect platform functionality)
• Data Processing: Object to certain types of data processing by contacting us

6.4 California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, delete personal information, and opt-out of the sale of personal information (we do not sell personal information).

6.5 European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When determining retention periods, we consider:

• The duration of your active account
• Legal and regulatory requirements
• Dispute resolution needs
• Legitimate business purposes

After termination of your account, we may retain certain information in anonymized or aggregated form for analytical purposes.

8. Children's Privacy

ProServicesMatch is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of ProServicesMatch after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: